Q1. Can an NCB account holder open an e-wallet account?
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No, the NCB ATM card already support the Quick Pay Remittance Service. |
Q2. Can an e-wallet customer use Alahli Online?
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No, only NCB customers can use Alahli Online. |
Q3. Can an NCB customer be served at the Quick Pay center?
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Yes, for adding/updating/deleting beneficiaries. |
Q4. Can an NCB customer use the Quick Pay service without registering to it first?
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No, NCB account holders must register as a sender to the Quick Pay Remittance Service by calling the IVR 920000330 or registering through AlahliOnline.com. |
Q5. Can an NCB customer transfer through Quick Pay using the normal NCB ATM card?
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Yes, an NCB customer can use any NCB ATM/CDM machine to transfer through Quick Pay using NCB ATM card. |
Q6. Can Quick Pay be used on any ATM machine with any ATM card?
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No, Quick Pay is limited to only NCB ATMs using either an NCB ATM card (for NCB customers) or a Quick Pay ATM Card (for e-wallet customers). |
Q7. Where can NCB customers find the Quick Pay item in NCB ATM/CDM?
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The Quick Pay function is available in the Transfers menu item displayed on the screen. |
Q8. What are the important numbers to remember and to keep safe?
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Quick Pay Phone Service number 920000330 - to transfer money, inquire, talk to customer service by phone.
8-digit Customer number - this your key to transact via the Quick Pay Phone Service, and the number that a Customer Service Representative at the Quick Pay Center will ask if you want to update/add/delete a beneficiary.
Quick Pay Phone Service PIN number - this is your secret PIN number that you will use when you access the Quick Pay Phone Service 920000330.
ATM PIN number - this is your secret PIN number that you will use when you access the ATM.
e-Wallet Account Number - this is your account number that you will use to make a transfer from one account (NCB or e-Wallet) to another e-Wallet account, or to receive a money transfer from another country.
Transaction Reference Number - this number refers back to a transaction that you have made. Therefore, when you have any further questions or inquiries on a specific transaction, the Reference Number should be handy. It is also important incase you face any problems with your transaction. |
Q9. Is the Reference Number given even if my transaction failed?
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Yes,
whether the transaction succeeded or failed, the Reference Number will be given. |
Q10. What happens if I lost the Reference Number?
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If the Reference Number is lost, do one of three things:
- Call 920000330 and ask for a Last 7 Transactions Inquiry.
- Request for a fax of last 20 transactions.
- Visit AlahliOnline and inquire about your transactions.
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Q11. What happens if my transaction failed because of incorrect beneficiary information?
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If your transaction failed because of incorrect beneficiary information, an SMS will be sent to you requesting that you call our call center (920000330) to correct the information (providing that the destination bank accepts corrected information). |
Q12. Will my beneficiary be charged with fees when she receives the money?
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No, the fees that you pay to Quick Pay cover all fees. The beneficiary shall receive the exact amount that you have sent to him or her. |
Q13. How fast will the beneficiary receive the money?
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The speed of delivery depends on the delivery mode you have chosen. It can be as fast as 2 seconds (for SMART Money Card Transaction). |
Q14.
How would I know if the money has been delivered to my beneficiary?
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An SMS shall be sent to your registered mobile informing you of the status of your transaction. Also you can track your transaction through the Quick Pay Phone Service and AlahliOnline. |
Q15. What is the exchange rate?
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The exchange rate varies from one destination to another. It also changes everyday and sometimes more than once a day. You can call the Quick Pay Phone Service, check the ATM or visit AlahliOnline
for the
daily
exchange
rate. |
Q16. How can I contact someone from Quick Pay if I have suggestions and concerns?
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Quick Pay Remittance Customer Service is available 24/7. You can call the Quick Pay Phone Service anytime and talk to the call center agent if you need assistance. |
Q17. What will I do if I lose my ATM card or confiscated by the machine?
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You can have it stopped by calling the Quick Pay Phone Service 920000330. You can also proceed to the nearest NCB branch for NCB depositors or Quick Pay Remittance Center for e-wallet customers for assistance. |
Q18. What do I do if I forget the 8-digit or the 4-digit numbers?
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Please proceed to the nearest NCB branch or the Quick Pay Remittance Center and get in touch with a CSR. |
Q19. Are my passwords and personal information safe?
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NCB employs the latest technology available to ensure that all transactions including information are safe. However, it is the responsibility of the customer to keep the passwords from being known to any person. |
Q20. How much money do I need to have a Quick Pay e-Wallet ATM Card?
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Enrolling for a Quick Pay e-wallet ATM Card involves no initial cash balance and yet no penalty fees shall be charged from your account. You put your own balance in your account at your convenience. |
Q21. Can I register beneficiaries in different countries?
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Yes. |
Q22. Why do I need to translate into English my Arabic Name? (for Arabic Customers)
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It is an OFAC (Office of Foreign Assets Control) requirement for all nationalities to have an English Translated Name. |
Q23. Why do I need to translate my English name into Arabic?
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Only for senders having transactions outgoing to some countries in the GCC, particularly Egypt and Yemen, names of senders and beneficiaries are required to be in Arabic. This is a requirement of Banks in the mentioned countries. |
Q24. What do I do if I do not know the English translation of my Arabic name or vice versa?
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Quick Pay Remittance Center CSRs will assist you translate your name in Arabic. |
Q25. Why is it important to validate correctness of the details I provide for registration?
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The information that you will provide the Quick Pay Call Center Agents or the CSRs will be the basis for all your remittance transactions. If there are errors in the information that you have given the Quick Pay Agents or CSRs, your transaction can be subject to delays or rejection by our third party partners. |
Q26. I do not know how to speak or read Arabic, how do I register myself or my beneficiaries?
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NCB has highly trained multi-lingual CSRs and call center agents to assist you in your transaction. We have agents that speak Arabic, English, Urdu, Malayalam, Tagalog, Bahasa, and Bangali. |
Q27. What is a beneficiary quick reference number?
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In order for you to do a transaction quickly via the Quick Pay Phone Service, we shall provide you with a beneficiary quick reference number. The Beneficiary Quick reference number is number that you shall key-in when the system asks for the beneficiary to which the money will be sent. If you have several beneficiaries, to recall them all, the system shall provide you with a list by dialing the request for beneficiary list function in 920000330. |
Q28. Can one beneficiary name have several quick reference numbers?
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Yes,
a single beneficiary can be registered in all three delivery modes e.g. Direct Deposit, Cash Pick, and Door to Door. In all three cases, the single beneficiary shall be given different quick reference numbers. |
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